I want to help the industry I am part of with several items I see a lot of in the IT industry. This series is entitled:
“What Are We Doing?”
As we progress through these articles, I encourage you to post input or topic suggestions or problems that you may experience so we can improve our industry as a whole together.
Continuing on, this week’s topic will be:
Remember these? You were probably taught these at a very young age. The words, “Please”, “Thank You”, “Your Welcome”. Kind gesture words. But what about general manners in your actions?
For instance, when we have new employees come into an organization, do you have a mentor type person show them their job duties, the building, where everything is and introduce them to other team members? Or do you just say “welcome, here is your desk, coffee is over there, see you later”. How would that make you feel? You’re in a new environment, new surroundings, new people and new processes. Wouldn’t you want to feel welcomed and get to know who you’re working with and how teams function so you fit in well?
I find it interesting when new people come into an organization and you see a new face in a monthly meeting but didn’t know who the person is. If new people are coming in, contractors or new employees welcome them properly, introduce them to everyone from the front guard, the janitorial staff, (If you don’t know the guard or janitorial staff people’s names, get them) other team members, vendors etc. Of course the new person may be overwhelmed at first but good manners means you go all out to make them feel like they belong to this “family” of workers.
General manners may mean being courteous to new people by saying hello. You may have to introduce yourself. Explain what you do, how you could help the new person and welcome questions for them so they feel comfortable.
A note from last week’s article about G.I.G.O. – Garbage In garbage Out, would be don’t just give lip service to the new people. If you offer the idea, “If you have any questions or I can help, feel free to ask.” Type statements but look disgruntled or mad all the time and in a hurry. Would you want to approach someone you don’t know looking that way to ask a question about where you could get some pens? Remember how you felt when you first started with the organization.
Most IT organizations can be very busy. That does not excuse the idea that we can have good general manners for our team members and new people. Try smiling once in a while. It doesn’t hurt and you use less muscles smiling that you do frowning. Not to mention it is a low cost gift you can give to everyone to brighten their day.
So what are we doing? We are all reasonably intelligent people that can offer good manners we were taught when we were young to our team members, contractors and vendors. After all we are all people first and people like and appreciate good manners. Perhaps it gives us hope in our future. I believe we can continue that hope with our simple acts of manners with each other.
How can I Help You?
I can bridge the gap between IT and other parts of your organization.