Customer Service

We often hear about customer service in restaurants and retail. As an IT professional we deal with “customer service” with technical support personnel. Does the person on the other end of that support call “listen” to what you are saying? Do they listen to your questions? Can you understand them. Do they clarify what they…

Bring IT to the Table

As I have been posting new blogs I have received great input and feedback from many people. Thank You. I also wanted to remind our industry of the role of IT. Many if not all systems businesses operate on involve IT people. So the old idea of getting IT involved after an office is built…

Why won’t management listen to us?

How many times have you heard or said these phrases: “Management won’t hear us until something fails” “Outages are good” Being part of the IT industry we are usually not heard of when things are running well, but we are on the chopping block or in high demand when something fails. Similar to many other…

How Does That Make You Feel?

This may sound like something you would hear while laying on a couch talking to a psychiatrist or something. However, I believe this is something that needs to be considered in the IT field. The IT field has many stresses. As described in previous posts, budget cuts, less staff, less training and projects that are…

What is IT up against

Continuing to encourage and enlighten the IT industry I would like to talk about what IT is up against on a daily basis.  I hope this will give some insight to those outside of IT departments that may not understand what IT does or what goes on “behind the scenes”. Some items we are seeing in…

The IT Environment

You may have said or heard people say: “What does IT do?”  “Just do your magic” or “what will IT break now?” IT is a very complex industry that everything runs on. Payroll, accounting, call center statistics, recordings, medical records etc. all usually touch an IT platform somewhere. That means there are IT geeks all…

The IT GEEK That Can Speak

For many years people have read my Blog posts about general topics or opinions. I would like to get more focused with you and tell you about my focused effort to speak and encourage to IT groups, departments and organizations. So IT organizations see a bigger picture than the tasks and technical tribulations of our industry…